Cancellation and Refund Policy

Our refund policy is 30 days before the Tournament Date. We do charge a 3% processing fee of the total payment as this is the cost to process your credit card payment. Once you are within the 20 days before the Tournament Date, we cannot offer you a refund.

We also cannot offer you refund on merchandise that is specifically ordered or made for you, such as shirts. In this case, you have the option to pick up the item or have the item mailed to you with postage applied towards your original payment. The cost of the merchandise is solely determined by the organizer and is of a reasonable retail value.

To complete your refund, we require:

 -Receipt or proof of purchase; and 

 -Email notification. 

To be eligible for a refund, your cancellation request must be made 20 days before the Tournament Date.

We appreciate that you made the effort to join us but could not make it ultimately. Please understand that while we make ever effort to accommodate the unexpected, if certain costs are spent in anticipation to have you in the event, we unfortunately will have to pass those costs on to you.

Refunds

Once your cancellation request is received and approved, we will send you an email to notify you that we have received your request and the refund is being processed. We will also notify you if your cancellation request is denied.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, contact your credit card company. It may take days to weeks before your refund is officially posted.

Need help?

Contact us at [email protected] for questions related to refunds and returns.